This Refund Policy explains the terms under which PayChallan
(“we,” “us,” “our”) handles refunds, cancellations, and payment disputes
for transactions made through
https://paychallan.co.in
(the “Website” or “Platform”). Please read this policy carefully before making a payment.
By using our Services and making a payment, you agree to the terms of this Refund Policy.
1. Nature of Payments
PayChallan facilitates the payment of traffic challans (fines) issued by
government or law enforcement authorities. When you make a payment through
our Platform, the amount is processed and remitted toward settlement of
the specific challan(s) you have selected.
Because these payments are made toward official government dues rather than
for goods or services purchased from us,
most payments are final and non-refundable once successfully processed,
except in the specific circumstances described below.
2. Circumstances Eligible for Refund Review
You may request a refund review if your payment falls under one of the following categories:
- Duplicate Payment: You were charged more than once for the same challan due to a technical or processing error.
- Failed Transaction with Amount Deducted: Your payment amount was deducted from your bank account, card, UPI, or wallet, but the transaction failed or was not confirmed on the Platform.
- Payment Made in Error Due to Platform Malfunction: A verified technical glitch on our Website caused an incorrect challan or amount to be charged.
- Challan Already Settled Prior to Payment: The challan you paid for was already cleared or settled with the government authority before your payment was processed, and this can be verified.
3. Circumstances Not Eligible for Refund
Refunds will generally not be granted in the following situations:
- You entered an incorrect vehicle registration number and paid a challan belonging to a different vehicle.
- You changed your mind after successfully completing a payment.
- The challan status has not yet updated on the government’s official system.
- You disagree with the validity or amount of a challan itself. Such disputes must be raised directly with the relevant traffic or transport authority.
- Delay caused by third-party payment gateways, banks, or government portals in reflecting your payment.
4. How to Request a Refund
If you believe you are eligible for a refund under Section 2, please contact us within
7 days of the transaction date with the following details:
- Full Name and Registered Contact Number
- Vehicle Registration Number
- Transaction ID / Payment Reference Number
- Date and Time of Transaction
- Amount Paid
- Description of the Issue with Supporting Screenshots (if available)
Contact Us:
Email:
info@paychallan.co.in
Phone:
+91-8929203125
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM
5. Review and Processing Timeline
- Our team will review your request and verify the transaction with our payment gateway partner and, where required, the relevant government authority.
- The review process generally takes 7–10 business days.
- If approved, the refund will be credited to your original payment method. Your bank or payment provider may take an additional 5–10 business days to reflect the refund.
- We will notify you via email or phone regarding the status of your refund request.
6. Partial Refunds
Convenience fees, payment gateway charges, or processing fees may be
non-refundable even where the principal challan amount is refunded,
unless the error was solely attributable to PayChallan.
7. Failed or Pending Transactions
If your account is debited but the transaction appears as
“Failed” or “Pending”,
please do not make another payment immediately.
In most cases, such transactions are automatically reversed by your bank
within 5–7 business days.
If the amount is not reversed within this period,
please contact us with your transaction details.
8. No Cash Refunds
All approved refunds are processed electronically to the original mode of payment.
We do not offer cash refunds or refunds through any alternative payment method.
9. Fraudulent or Disputed Transactions
If you believe a payment was made without your authorization,
please contact us immediately and also notify your bank or card issuer.
We will cooperate with legitimate investigations but shall not be liable
for unauthorized transactions resulting from compromised user credentials or devices.
10. Changes to This Policy
We may revise this Refund Policy from time to time.
Any updates will be published on this page with a revised
Last Updated date.
11. Contact Us
PayChallan
Vipul Trade Centre,
Office No. 323,
Third Floor,
Sector-48,
Gurugram, Haryana – 122018
Email:
info@paychallan.co.in
Business Enquiries:
business@paychallan.in
Phone:
+91-8929203125
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM